The Dynamic Streak of ASIA UNITED BANK (AUB)
Reaches Buendia Avenue Extension (Pasay City)
By Apolinario Villalobos
The first time I was impressed by the service of the Asia United Bank (AUB) was when it took over my former depository bank at Rotonda, Bacoor City in Cavite. I almost decided to cancel my accounts but I changed my mind when I met its first branch manager. A few months later, another branch manager took over, Ms. Nanette Quincena whose typically aggressive salesmanship further bolstered my trust.
When the AUB decided to expand its operation to cover the Pasay area, it opened a branch along the Buendia Avenue extension, between Harrison and Leveriza Streets, on September 20, 2016, with the deployment of Ms. Quincena as the first Branch Manager tasked to lay down the foundation. She has been expecting a tough job as along the stretch of Buendia are also other reputable banks. Nevertheless, she considers the situation as a challenge which she can hurdle, together with equally aggressive, Ms. Gemmalou Ortega, the Field Sales Officer, with whom she confers every morning before the latter starts her sales calls.
Interesting to note is the fact that AUB pioneered the paperless transaction in the country with the use of the Virtual Teller Kiosk (VTK) which resulted to a resounding success. At the Buendia branch, the VTK occupies a prominent space which easily catches the attention of the customers. The transaction via the VTK, has likewise, reduced the queuing time considerably.
What impressed me most is how the bank starts the day with a heartfelt prayer, in which everybody joins – the guard, Utility/Messenger, the Operations staff, such as Richard Dumayas, the Service Manager; Gemmalou Ortega, the Field Sales Officer; Jowell Agaban, Counter Teller; and Jean Marie Padua who handles the New Accounts Section. I found out too, that the youthful staffs are all from prestigious schools known for their scholars – Polytechnic University of the Philippines (PUP), Pamantasan ng Lunsod ng Maynila (PLM), University of Makati (UMak), and New Era University (NEU).
According to Ms. Quincena, the bank maintains its high standards with the support of its consistent utilization of every available banking technology and young recruits who are willing to learn the intricacies of the industry and most especially, are willing to grow with their chosen benefactor. The bank’s investment in human capital so far has been successful, as consistent show of diligence on their part has been very prominent.
On October 31, 2016, Asia United Bank is celebrating its 19th year of success. By then, and onward, Ms. Quincena is expecting more challenges that she aims to clear, to significantly improve the steady growth of the Branch… but of course, with the cohesive co-operation of the whole Buendia Branch Team!
By the way, Asia United Bank is proudly 100% Filipino!