Gutsy and Self-Confident Maricar Oliveros of Cd-r King

Gutsy and Self-Confident Maricar Oliveros of Cd-r King

By Apolinario Villalobos

This is not a paid advertisement. It has been my advocacy to write about people I meet on the street, in malls, in restaurants, or any unusual place. I have written about a solicitous supervisor of a McDonald joint in Quiapo, a compassionate technician of an internet café-Bacoor, a teacher, a vendor, local government officials, government employees, and many others.

This time around, it is about Maricar Oliveros of the SM Bacoor’s Cd-R King outlet. Petite and morena, with a gentle face punctuated by expressive eyes, she may not elicit much attention, except that because she is one of the store attendants, you really have to seek her. My encounter with this young lady was when she attended to me when I bought a pocket wi-fi. As the gadget had to be set due to the required code, she tried her best in the absence of their technician. Unfortunately, that morning I was not in a good mood and sort of in a hurry. I was irritated by her explanations which I interjected with questions. Several times we did not meet on certain points of my inquiry, so that, unknowinglhy, I was already raising my voice.

Despite my impatience and ill-temper, she was very much in control of herself, not even rattled a bit. She even smiled while looking at me straight in the eye. Her courageous posture brought me to my senses. In other words, she was able to make a sale triumphantly, while I was short of breath due to my bad temperament. She successfully taught me how to use the gadget, and with a smile closed the transaction with some precautions, such as taking note of the power bar, overcharging , etc.

The following day, I brought back the gadget to the store thinking that it was defective because I could not connect to the internet. I saw to it that I was the first in line in their store by waiting until the doors of the mall were opened at 10:00. When I arrived at their store, I found her fanning herself with a piece of cardboard as the aircon  system was not yet of much help. I explained to her the problem and without any question, she tinkered with the gadget to make it effective again.

She did a remarkable series of testing because I gave her the idea that I am amenable for a replacement. She practically spent almost an hour attending to my problem, until finally she reset the gadget as a last resort, doing which she used her resourcefulness because she had no tools. I cannot divulge such “resourcefulness” here, as it could be her “trade secret”.  I ended up with the same gadget that I bought, as she found out that replacement was not necessary. Her effort saved the store from replacing a purchased gadget, unnecessarily.

I was touched by her effort, silently trying to do her best to satisfy me, an irate customer who ruined her morning, the day before. She was a sales attendant, not a technician, yet, with a knowledge that she, perhaps, gained by observing their technician, she was able to put to use an admirable resourcefulness. Her self-confidence and guts can put a guy to shame. Do we ever wonder now why Filipinos are loved by their employers abroad?

Ronnel Basco: the patient IT Guy of Netopia-SM City/Bacoor

Ronnel Basco: the Patient IT Guy

of Netopia – SM City/ Bacoor

by Apolinario Villalobos

What will you do if you are at the end of your wits after four rejections from internet cafés that could not open the files in your USB? Without an umbrella on the rainy day of August 12, I had to run from one sidewalk to the next in an effort to prevent the raging rain from soaking me to the bones until I finally reached the SMCity/Bacoor mall where I tried to dry myself up. It was while I was pondering on whether to look for another internet café after the rain when I thought of trying my luck in the Netopia internet café on the third floor of the mall.

Without telling the attendant about the problem as he might reject my requirement, too, I outright asked his help to open the USB that I brought. He was Ronnel Basco whose cool countenance impressed me as he successfully opened the device after several attempts. I noticed something that he did as he inserted the USB to the port, as if patiently coaxing the computer to open it and read the contents which it finally did after several minutes. Actually, the USB was my friend’s, who just gave me the title of the file.

Mr. Basco went through the routine of assisting me look for the file that I wanted printed and transferred to another USB. Four painstaking attempts did the trick! The big relief, practically vanished my frustration, coupled by discomfort from my rain-drenched shirt. What was more striking in Mr. Basco’s attitude was his patience in attending to the calls of other customers, during which he would leave me for a while with apologies. The café was full at the time, and I was really fortunate to have been given the attention and assistance that I direly needed.

What I observed further, was the precision in the systematic actions and professional attitude of Mr. Basco and his co-employees toward all customers, be they browsers or just walk-ins who inquire for other services. Impressively, everything that they did was without a hint of haste. I also heard suggestions that they did not hesitate in giving to the customers, and who appreciated them.

The persevering and patient attitude of Mr. Basco was an immense contrast to the lack of sympathy and concern from the attendants of the four other internet cafes that I visited earlier, who gave me outright rejection after failing to open the USB with just a single attempt. Without even looking at me in the eye, they just said “sorry”… just like that, short of showing me the door.

The likes of Mr. Ronnel Basco, are what service-oriented business entities need. He manifested that good attitude of employees can never be overshadowed by expensive advertisements in selling a product or service. As I walked out of the Netopia café that afternoon, I decided to become their unsolicited “walking billboard”…because of Mr. Basco.