Anna Bermudo: Kindness Behind a Pretty Face

Anna Bermudo: Kindness Behind A Pretty Face

By Apolinario Villalobos

 

When I took a respite at a Jollibee joint in Divisoria, particularly, corner of Sto. Cristo St., due to my heavy packs, I found out that I needed a separate bag for some items intended to be given to one of my friends in Baseco. It was then, that I noticed one of the crew who was cleaning tables. I told her my problem, without much ado, she left and when she came back, she had a paper bag which was just what I needed. Her prompt assistance impressed me, despite her doing something else during the time. She practically dropped everything and attended to me, although, customers were beginning to crowd the room.

My appreciation for such kind act, made me ask her permission if I can share it with friends. She shyly hesitated, but I had my chance to take her photo quickly, when she began to clean my table. She thought I was joking when I aimed my cellphone/camera for a quick shot. I found the photo to be hazy when I checked it at Baseco, so I came back to the burger joint. Luckily, I found her having a late breakfast in a sidewalk food stall near Jollibee. I practically begged her to allow me to take a clearer photo, explaining to her that what I am doing is for the benefit of others who might be inspired by people like her. Fortunately, she conceded and even cooperated by giving information about herself.

Although merely, a high school graduate, she courageously left her hometown in Zamboanga to seek a “greener pasture” in Manila several years ago. She had no chance of pursuing her studies, as she had been helping her family by sending whatever amount she could afford from her wage when she found a job. I could see that her right attitude has earned her a well-deserved job in the world-renown Filipino burger outfit which is also acknowledged for its fairness in dealing with employees.

 

Anna is pretty, an attribute that could land her a much better-paying job in cafes that could be double or triple compared to what she is earning in Jollibee. But I could surmise that despite temptations from friends, that always happen to pretty girls from the countryside, she opted to work in a family-oriented establishment. Her clean and smooth face is not covered even by a thin swipe of rouge, and she wears no jewelry, not even a single stainless ring. Her simplicity has accentuated her pretty face…. that veils an innate kindness.

 

 

 

 

Ang Mga Laglagan sa Pilipinas

Ang Mga Laglagan sa Pilipinas

Ni Apolinario Villalobos

 

Ilang buwan pa lang ang nakararaan, laglag-bala ang mainit na isyu. Ang mahigpit na pag-kontrol sa mga airport upang maiwasan ang pagpuslit ng mga deadly ammunition ay okey na sana subalit nasilipan ng butas ng ilang tiwali sa airport dahil sa paniniwala ng mga Pilipino sa bala bilang agimat. Dahil sa katiwalian na iyan, maraming tanga at may matigas na ulong Pilipino ang nawalan ng trabaho sa ibang bansa dahil napigilan sa pagsakay sa eroplano dahil lamang sa iisang balang nakita sa kanilang bagahe. Maraming tangang Pilipino ang umaming nagdadala talaga ng bala sa abroad upang pananggalang daw nila laban sa pag-aabuso ng employer. May mga natanggal na ring mga inspector ng bagahe dahil kahit obvious na talagang walang laman ang bala dahil ang tinuturing na agimat lang talaga ay ang tansong basyo, pinagpipilitan pa rin na “deadly ammunition” daw ito. Bakit nga naman nila palalampasin ang pagkakataon ganoong, ang “pakiusapan” ay may presyong mula 2 thousand hanggang 8 thousand pesos???!!!

 

Sa pinakapangit na airport pa rin sa buong mundo, ayon sa survey – ang Manila International Airport Terminal 3, laglag-kisame naman ang isyu. May nasugatan, banyagang turista pa, mabuti na lang at hindi nasaktan ang kanyang asawang Pilipina at anak. Nag-apologize ang manager ng airport subalit hindi pa rin ito sapat. Bago nangyari ang paglaglag ng kisame sa coffee shop, ay nagkaroon na rin ng laglagan bago pa man binuksan para sa operasyon ang Terminal 3, at nang nag-ooperate na, nagkalaglagan pa rin ng dalawang beses. Ibig sabihin, ang diperensiya ay ang mahinang “original” na kisame o suporta nito, kaya siguradong ang bagong kisameng ikakabit ay madadamay. “It’s more fun in the Philippines” pa rin kaya ang sasabihin ng pinakahuling nasaktan na turista?

 

Nilaglag ni Aquino si Purisima kung kaylan sobra na ang alingasaw ng amoy ng “teamwork” nila. Nilaglag din ng administrasyon si Vitangcol ang sinasabing palpak at nangurakot sa mga deals at management ng MRT, pero under investigation, as usual, at pinagduduhan pa . Latest kay Vitangcol: humihingi ng tulong sa PAO para bigyan ng libreng abogado! Ang kakapalan nga naman ng mukha kung umiral! Yan ang problema sa mga tauhan ni Pnoy, ginagawang tanga ang mga Pilipino….gusto ba namang magkaroon ng abogadong ang nagpapasuweldo ay taong bayan na sinasabing niloko niya! Walang delikadesa!

 

May mga laglagan na rin sa pulitika bago sumapit ang election 2016. Nilaglag ni Pnoy Aquino si Mar Roxas nang i-veto niya ang batas para sa dagdag na 2 libo sa pension ng mg SSS retirees. Sa mga hindi nakakahalata, binago ni Roxas ang kanyang political ad dahil sinimplehan lang, walang music background, at ang dialogue tungkol sa tuwid na daan ay dinugtungan niya ng “pupunuan ko kung may kakulangan, iwawasto ang mali, at hindi ako nagnakaw….”. Malinaw na patutsada kay Pnoy na mula’t sapul ay walang bilib sa kanya. Nilaglag din daw ni Escudero si Grace Poe subalit deny to death naman siya sa isang interview…pero truthful ba siya?

Ang Lumpiang Sariwa ni Flor Enriquez-Francia sa Quiapo

Ang Lumpiang Sariwa ni Flor Enriques-Francia

Sa Quaipo

Ni Apolinario Villalobos

 

Mahigit apatnapung taon nang kilala ang lumpiang sariwa na binebenta ni Flor Enriquez-Francia sa labas ng simbahan ng Quiapo. Subalit ngayon ang nagpatuloy sa pagtinda ay ang kaniyang pamangkin na si Nathaniel. At, kung dati ay sa bilao lang nakalatag ang mga lumpia, ngayon ay nasa kariton na at naka-styro at may balot pang plastic sheet upang masigurong hindi naaalikabukan o madapuan ng langaw.

 

Una kong natikman ang lumpia noong taong 2002 nang umusyuso ako sa selebrasyon ng kapistahan ng Black Nazarene. Si Flor naman ay nakapuwesto sa hindi kalayuang Avenida dahil ipinagbawal muna ang mga sidewalk vendor sa Plaza Miranda. Sa pag-uusap namin, binanggit niyang basta walang okasyon sa labas ng simbahan ng Quiapo, sa Plaza Miranda siya nagtitinda, kaya nang bumalik ako sa Quiapo makaraan ang ilang linggo ay nakita ko nga siya doon at halos hindi magkandaugaga sa pag-asikaso sa kanyang mga suki. Matagal bago ako nakasingit upang bumili ng dalawang pirasong inilagay niya sa maliit na supot na plastic at nilagyan ng sarsa. Mahirap kainin ang lumpia kung nakatayo at hindi nakalagay sa platito o pinggan. Kailangang hawakan ang supot na parang saging at ang ilabas lang ay ang dulo ng lumpia. Pero kapag sanay na ay madali nang gawin ito.

 

Nang dumagsa ang iba pang vendor sa labas ng Quiapo church ay hindi ko na nakita si Flor. Inisip ko na lang na baka umuwi na sa probinsiya o baka nagsawa na sa pagtinda ng lumpia. Subalit nang minsang namili ako sa Villalobos St. ay may nasalubong akong lalaking nagtutulak ng maliit na cart at ang laman ay mga lumpiang naka-styro.  Hindi ko siya pinansin dahil inisip kong katulad lang din siya ng ibang naglalako ng pagkain sa lugar na yon.

 

Sa pagpasok ng huling linggo nitong Disyembre, bumalik ako sa Quiapo kasama ang mga kaibigang balikbayan upang bumili ng mga panalubong nila pagbalik sa America at Canada. Nakita ko uli ang lalaking nagtutulak ng cart na may mga sariwang lumpia. Nagtanong na ako kung inabot niya ang “original” na nagtitinda ng lumpia sa Quiapo. Ikinagulat ko ang kanyang sagot dahil tiyahin pala niya ang tinutukoy kong tindera, at idinagdag pa niya na ang buong pangalan ay Flor Enriquez-Francia. Nasa bahay na lang daw ito at doon niya inihahanda ang mga lumpia na kinakariton naman ni Nathaniel.

 

Halos isang taon din pala bago naitinda uli ang lumpiang gawa ni Flor at ito ay pinangatawanan na ni Nathaniel na umaming maski anong mangyari sa kanyang tiyahin, ay walang problema dahil naituro na sa kanya ang sekreto sa pagtimpla lalo na ng sarsa. Nakakadalawang hakot ng mga lumpia si Nathaniel hanggang dapit-hapon kaya malaking bagay daw para sa kanilang magtiyahin ang kinikita niya lalo pa at nagkaka-edad na rin ito kaya marami na ring pangangailangan.

 

Ang ginawa ni Flor ay isang halimbawa ng pagbuhos ng katapatan sa anumang bagay na ginagawa – walang panloloko, kaya lumpia man, na sa paningin ng iba ay napaka-simple, kung hindi naman masarap ay madaling makakalimutan. Ganyan dapat ang ugali ng tao… bukal sa kalooban ang anumang ginagawa maliit man ito o malaki, pansarili man o nakaka-apekta ng kapwa.

Jaime Mayor…honest “kutsero” of Luneta

Jaime Mayor

…honest kutsero of Luneta

By Apolinario B Villalobos

 

At dawn, from his humble home in Caloocan

He diligently pedals his way to Luneta

The same he does when he goes home at night

But all these he does with unpretentious delight.

 

In Luneta, for years, he worked as kutsero

Guiding his tame horse, he fondly calls Rapido

Both of them braving the rain and searing sun

Even  pangs of hunger as best as they can.

 

A typical Filipino, this guy – Jaime Mayor

For earning honestly, he could not ask for more

With perpetual smile on his sun-burned face

He and Rapido, in Luneta, strollers can’t miss.

 

One day, his honesty was put to a test

When a purse was left behind by a tourist

Whom he pursued just before she was gone

And who was amazed by such an honest man.

 

Tightly he was hugged and praised to heavens

In a language that sounded strange to him

But just the same, these he took in stride

Though, his appreciation, he could not hide.

 

He said, he is proud to be a Filipino

And proud that he lives in a beautiful country

His modest knowledge of English, then…

Is always ended with –

“It’s more fun to be in the Philippines”!

 

(Jaime Mayor is a driver (kutsero) of a horse-driven rig (kalesa) in Luneta (Rizal Park) of Manila. His average daily earning is Php200.00. This is carefully budgeted to suffice for the needs of his wife and four children. One day he drove around the park, four French ladies, one of whom left her purse in the back seat of the rig. After finding it, he took time in looking for the group. The ladies were surprised as they were not aware that one of them left her purse in the rig. The amazed owner of the purse gave him a tight hug. On September 13, 2012, the Rizal Park administration gave him a plaque of appreciation.

 

After three years, I finally met Jaime Mayor. On December 27, 2015, a Sunday, while I was gathering materials for blogging, I happened to talk to a rig driver if he knew Mr. Mayor. He nonchalantly pointed to the rig that just passed by. I practically ran after the rig up to its unloading station where he obliged some photo opportunities.

 

Mr. Mayor is among the rig drivers of Castillan Carriage and Tour Sevices which is based at Fort Santiago. According to Mr. Herson Magtalas, Checker/Operations Coordinator of the said agency, despite the popularity of Mr. Mayor, he remained humble as the nationwide recognition given him did not affect him a bit. He is still the same guy whom they knew – unassuming, hardworking and a man of few words. Mr. Magtalas added that the former Department of Tourism, Mr. Gordon gave him profuse praises, and the same recognition was followed by other government officials. He was also given a spot in a commercial, the earning from which helped his family a lot.)

 

The TPC Mark of Ed Vergado (PAL Senior International Ticket Representative)

The “TPC” Mark of Ed Vergado

(PAL Senior International Ticket Representative)

By Apolinario Villalobos

“TPC” stands for Total Passenger Care, a trademark of PAL during its Golden Days under Roman Cruz, Jr. As a “total care”, even inquiring callers and walk-ins were given utmost attention, because they are already considered customers, though with “prospect” status. Most often, though, because of the care given, they eventually, become a full-pledge customer.

The mark of PAL’s excellent service, was again shown by Ed Vergado, a senior International Ticket Representative of Philippine Airlines assigned at the NAIA Terminal 2 ticket office. I witnessed how he offered his cellphone to a passenger, Arturo Albulario, who was in a quandary while trying to contact a friend who was supposed to meet him upon his arrival from Los Angeles.  He was taking a connecting flight to Cebu that morning and the meeting with his friend was very crucial, as time was running out.

With a smile that put Mr. Albulario at ease, Ed even offered to dial the number of the former’s friend for him. In just a few minutes, the friend who was finally contacted rushed inside the ticket office. Both were profuse in showing their gratitude to Ed. The passenger tried to show his apprehension by leaving a substantial amount to refund the consumed load for the call made, but which Ed vehemently refused. I witnessed the incident as I was inside the ticket office killing time while waiting for the arrival of a friend from Davao.

Ed began his airline career in Virac station (Catanduanes Island) as a ticket clerk, moving on to Laoag station (Ilocos Sur) with the same position. Recurrent trainings afforded him knowledge in other responsibilities such as ramp handling, counter handling (check-in), cargo handling, reservations, and manual computation of load (passenger, baggage and cargo). His expertise in the line was such that every time new stations were opened, he was among those assigned which happened when Busuanga station in Palawan was made operational to boost the tourism-related effort of the province.

With the onset of developments in the company, Ed was transferred to NAIA Terminal 2, to handle checking in of passengers for which he was well-prepared, thanks to his experience and trainings. Lately, he is now at the ticket office of the same terminal, but this time, preparing international tickets, as a Senior International Ticket Representative (Senior ITR), a supervisory position that he more than deserves.

The more than 30 years of service in PAL, made Ed a seasoned customer-oriented employee, and developed in him a sharp perception on how to make customers satisfied. He does not hesitate in sharing what he has gained with his new co-employees every time he has a chance, as what I had observed also that morning. As there was a lull in the influx of customers, Ed was entertaining questions and voluntarily sharing information about their responsibilities with the rest of the counter staff.

Philippine Airlines can encourage acts similar to what Ed did, by giving deserving employees due recognition through commendation. The emulation by other employees can create a chain reaction that can definitely add more life to the consistent excellent service of the company.