Joery Falloria: Surviving Typhoon Yolanda
And Life’s Excruciating Challenges
(…unsung hero of Philippine Airlines)
By Apolinario Villalobos
Just like most of Philippine Airline marketing and airport personnel, Joery started his career at the lowest rung of the airline’s corporate ladder which is his case was as a porter. Although, the trainings involved courses on cargo handling, passenger check in, basic domestic ticketing, and customer handling, the employee of “long ago” cannot say no, if he was assigned at the airport to haul carry checked-in baggage and cargoes on tow carts from the terminal to the aircraft. This was what Joery experienced when he joined the airline.
The kind of exposure that an employee gets has been actually designed to toughen and prepare him for more responsibilities ahead as he advances in his career. It makes the employee some kind of a well-rounded guy – an airline man who can later handle responsibilities as manager. Joery has marshaled incoming aircrafts to guide them to their slot in the tarmac, computed weights to be loaded for safe flight, which included those of cargoes, checked-in and carry-on baggage, as well as passengers that also include the crew and paying ones.
Along the way, he was also trained to handle PAL customers, be they walk-ins who would like to make inquiries or purchase tickets. To cap this particular training, he was also fed with knowledge on values and attitudes to maintain the high quality of service standards that his person should exude. It was a long journey for Joery from the airport ramp as loader to his present managerial position as Head of the Tacloban Station. It was a journey beset with financial difficulty and emotional pressure. But he made it….on August 15, 2015, he was designated as Officer-In-Charge of Tacloban Station, a managerial position.
It was while navigating his challenging career path that he met Pomela Corni Tan who eventually became his wife, and who gave him two offspring, Anthony who is now a registered Nurse working with the Davao Doctors’ Hospital, and Mary Rose, on her second year of Veterinary Medicine course at the VISCA in Baybay City.
The typhoon Yolanda devastated Tacloban to the maximum, and recovery was even more challenging, as Joery and his local PAL team, worked hard to rise from such disheartening situation. To make PAL operational again, he had to coordinate with concerned government agencies and the head office in Manila for replacement of lost equipment and office supplies, as well as, reconstruct destroyed records. The story of recovery that was woven around the effort of the PAL Team, with Joery at the helm, was just one of the many that inspired many people around the world.
With Tacloban City propped back to normalcy, Joery resumes his overall administration of the whole Tacloban station that includes routine calls on travel agents, issuance of tickets and airport operation. His free time is spent on spiritual-related activities of the Our Lady of Lourdes Parish, being a Lay Minister. He is also an active officer of their homeowners’ association.
Over a simple lunch at the canteen of SSS near the PAL Administrative Offices in PNB building, he confided that he feels blessed for working with the airline. And, as the company is in its recovery stage, he has committed himself to do his best as part of the team. In a way, Joery has survived the various changes at the top management of the airline…just like the survival that he experienced when typhoon Yolanda devastated their city.