IT IS WRONG TO BLAME THE MODERN TECHNOLOGY
FOR ERRORS COMMITTED BY MAN
By Apolinario Villalobos
I had a very bad experience with a bank after it printed ALL information about my savings and time deposit, complete with account numbers and sent the UNSIGNED SYSTEM-GENERATED LETTER to my home address by a COURIER OF A NEVER-HEARD MESSENGERIAL SERVICE COMPANY. THE IDIOT COURIER INSERTED THE ENVELOP WITH THE NAME OF THE BANK PRINTED OUTSIDE, INTO A SPACE OF THE GATE. HAD I NOT PICKED IT UP IMMEDIATELY WHEN I CAME HOME, A CRIMINAL COULD HAVE TAKEN IT AND TAKEN NOTE OF THE INFO AND HACKED MY BANK ACCOUNT! WORST, I FOUND OUT THAT THE COURIER MADE IT APPEAR THAT I SIGNED HIS COPY OF DELIVERY RECEIPT!
It was only after I irritably explained to the bank officials their mistake of bringing out of their system the information about my confidential transactions with them that they realized the breach of bank secrecy that they committed. I told them that I could easily file a case in the court against them. And, to think that it is a prestigious bank that can afford expensive ads on print and broadcast media about their offerings. It left me wondering how a prestigious bank could hire INCOMPETENT IDIOTS to handle their information system with sloppiness. WORST, THE RESPONSIBLE GUYS, ALTHOUGH, APOLOGETIC, BLAMED THE “ SYSTEM-GENERATED LETTER”….THOSE PRINTED GOOD FOR NOTHING LETTERS THAT ARE NOT SIGNED AND SENT TO CLIENTS!
Relative to this, I felt I made a big mistake when I dealt with another bank about its insurance offering. Due to non-completion of details on certain forms, A SYSTEM-GENERATED TEXT WAS SENT TO ME. I had to go back to the bank to accomplish what were asked. A little later I received another text about their posting of my payment to the assigned policy number. I had to go back to the bank again to arrange about the delivery which the insurance representative has supposedly submitted to their concerned office. BUT, THE FOLLOWING DAY, I WAS SURPRISED TO RECEIVE SIMILAR TEXT THAT ADVICED ME ABOUT THE NON-COMPLETION OF DOCUMENTS (AGAIN!)! HOW CAN ONE BE NOT IRRITATED BY SUCH KIND OF IDIOTIC COMMUNICATION, AFTER HAVING BEEN ASSURED THAT EVERYTHING IS IN ORDER?
WHAT IS IRRITATING IS THE FAILURE OF THE GUYS OF THE INSURANCE COMPANY TO APOLOGIZE IF THEY COMMITTED AN ERROR BY SENDING AN UNNECESSARY SYSTEM-GENERATED TEXT THAT MADE ME TENSE AND RUINED MY DAY. THE GUY WHO HUMBLY APOLOGIZED HAS GOT NOTHING TO DO WITH THE CLOSED TRANSACTION AS HE IS CONNECTED WITH THE BANK WITH WHICH THE INSURANCE COMPANY IS AFFILIATED. I MADE IT CLEAR THAT THE GUY FROM THE INSURANCE COMPANY RESPONSIBLE FOR SENDING THE SECOND TEXT SHOULD SEND ANOTHER AS AN “ADVICE TO DISREGARD” THE ERRONEOUSLY SENT ONE AND APOLOGIZE, TO CLOSE THE CASE. THAT IS THE PROPER PROTOCOL THAT CUSTOMER-ORIENTED COMPANIES SHOULD OBSERVE IF THEY COMMITTED A MISTAKE. IT IS WRONG FOR THESE COMPANIES TO LEAVE THE CLIENTS WITH INSECURITIES FOR MISTAKES THAT THEY (COMPANIES) COMMITTED.
My point here is, the modern technology should never be blamed because the MACHINES OR COMPUTERS OR WHATEVERGODDAMNTHING BEING USED TO GENERATE LETTERS OR TEXTS ARE CONTROLLED BY A “BREATHING PERSON OR GROUP, VERY WELL ALIVE, AND SUPPOSED TO HAVE BRAINS”!…OTHERWISE, HE/SHE/THEY COULD JUST BE PLAIN AND SIMPLE INCOMPETENT IDIOT/S WHO IS/ARE NOT SUPPOSED TO HADLE SENSITIVE TRANSACTIONS SOME OF WHICH INVOLVE MILLIONS AND NOT JUST HUNDREDS OR THOUSANDS OF PESOS!
THE DANGER HERE IS, EVEN IF A POLICY NUMBER IS ASSIGNED OR ISSUED, THE INSURANCE COMPANY WILL DEFINITELY MAKE IT HARD FOR THE CLIENT TO GET BACK THE MONEY THAT HE INVESTED DUE TO “non-completion of information in documents, etc”….THESE ARE THE FINE LINES IN INSURANCE CONTRACTS! ALSO, BY THE TIME MY POLICY GETS MATURED, I WOULD BE DEALING WITH ANOTHER SET OF PEOPLE WHO MAY ALSO BE IDIOTS, HENCE, NOT GIVE A DAMN IF THE DOCUMENTS THAT THE COMPANY ACCEPTED FOR PROCESSING JUST TO HAVE A POLICY NUMBER ASSIGNED TO CLOSE THE DEAL WERE INCOMPLETE!
I WILL NAME NAMES IN MY NEXT BLOG IF THE GODDAMN INSURANCE OUTFIT WILL NOT MAKE AMENDS IN WRITING, COMPLETE WITH SIGNATURE, TO CONFIRM THAT THERE IS NO PROBLEM WITH MY DOCUMENTS.