Gutsy and Self-Confident Maricar Oliveros of Cd-r King
By Apolinario Villalobos
This is not a paid advertisement. It has been my advocacy to write about people I meet on the street, in malls, in restaurants, or any unusual place. I have written about a solicitous supervisor of a McDonald joint in Quiapo, a compassionate technician of an internet café-Bacoor, a teacher, a vendor, local government officials, government employees, and many others.
This time around, it is about Maricar Oliveros of the SM Bacoor’s Cd-R King outlet. Petite and morena, with a gentle face punctuated by expressive eyes, she may not elicit much attention, except that because she is one of the store attendants, you really have to seek her. My encounter with this young lady was when she attended to me when I bought a pocket wi-fi. As the gadget had to be set due to the required code, she tried her best in the absence of their technician. Unfortunately, that morning I was not in a good mood and sort of in a hurry. I was irritated by her explanations which I interjected with questions. Several times we did not meet on certain points of my inquiry, so that, unknowinglhy, I was already raising my voice.
Despite my impatience and ill-temper, she was very much in control of herself, not even rattled a bit. She even smiled while looking at me straight in the eye. Her courageous posture brought me to my senses. In other words, she was able to make a sale triumphantly, while I was short of breath due to my bad temperament. She successfully taught me how to use the gadget, and with a smile closed the transaction with some precautions, such as taking note of the power bar, overcharging , etc.
The following day, I brought back the gadget to the store thinking that it was defective because I could not connect to the internet. I saw to it that I was the first in line in their store by waiting until the doors of the mall were opened at 10:00. When I arrived at their store, I found her fanning herself with a piece of cardboard as the aircon system was not yet of much help. I explained to her the problem and without any question, she tinkered with the gadget to make it effective again.
She did a remarkable series of testing because I gave her the idea that I am amenable for a replacement. She practically spent almost an hour attending to my problem, until finally she reset the gadget as a last resort, doing which she used her resourcefulness because she had no tools. I cannot divulge such “resourcefulness” here, as it could be her “trade secret”. I ended up with the same gadget that I bought, as she found out that replacement was not necessary. Her effort saved the store from replacing a purchased gadget, unnecessarily.
I was touched by her effort, silently trying to do her best to satisfy me, an irate customer who ruined her morning, the day before. She was a sales attendant, not a technician, yet, with a knowledge that she, perhaps, gained by observing their technician, she was able to put to use an admirable resourcefulness. Her self-confidence and guts can put a guy to shame. Do we ever wonder now why Filipinos are loved by their employers abroad?